Guide & FAQ

Everything You Need
To Know.

Whether you're choosing a portrait style, selecting the perfect size, preparing your photos, or wondering what happens after ordering, you'll find everything here.

Ordering

Portrait Style Guide

Size Guide

Modern & Colour Pencil Sizes

8×10

11×14

16×20

Standard 3-Seat Sofa (~84")

Traditional Fine Art Sizes

Standard 3-Seat Sofa (~84")

Pricing Guide

Modern Pet Portrait

8 × 10"From $99

11 × 14"From $139

16 × 20"From $179

View complete pricing

Colour Pencil Portrait

8 × 10"From $119

11 × 14"From $159

16 × 20"From $199

View complete pricing

Traditional Fine Art

A4From $150

A3From $190

A2From $320

A1From $550

View complete pricing

Every Portrait Includes

✓Artwork Proof
✓At Least One Round of Revisions
✓Signed Artwork
✓Digital Download
✓Tracking Information
✓Damage Replacement Support
✓Archival Materials

Photography Guidelines

Multiple Companions

Memorial Portraits

Revisions & Proofs

Shipping & Delivery

Digital Files

Artwork Support

Ark in Art & The Sanctuary

Contact

Still Have Questions?

Contact us directly for help choosing a portrait style, discussing a custom project, or asking questions before ordering.

Everything You NeedTo Know.

Ordering

How long does the portrait process take?

What happens after I place my order?

What if I'm unsure which portrait style to choose?

Can I make changes after submitting?

Can I cancel my order?

Portrait Style Guide

Which portrait style is right for me?

Which style feels most realistic?

Which style works best for memorial portraits?

Can living and memorial companions appear together?

Which style works best in modern homes?

Size Guide

Which portrait size works best for different spaces?

Which size works best for multiple companions?

What size works above a fireplace?

What size works best for apartments?

What size works best for feature walls?

Pricing Guide

Modern Pet Portrait

Colour Pencil Portrait

Traditional Fine Art

Photography Guidelines

What photos work best?

How many photos should I upload?

Can multiple photos be combined?

Can you remove leashes, collars, harnesses, or backgrounds?

What if my companion has passed away?

What if my photos are blurry?

Multiple Companions

How many companions fit comfortably in one portrait?

Can living and memorial companions appear together?

Which sizes work best for multiple companions?

How are multiple companions arranged?

Should companions appear together or separately?

Memorial Portraits

Can you create memorial portraits?

Can living and passed companions appear together?

What if I only have old photographs?

Can ashes or meaningful items be included?

Can memorial portraits include dates or names?

Revisions & Proofs

Will I receive an artwork proof?

How many revisions are included?

What happens after I approve the proof?

Can I request revisions after approval?

Shipping & Delivery

Where do you ship?

How much does shipping cost?

How long does shipping take?

Will I receive a tracking number?

What happens if artwork arrives damaged?

What happens if a package is lost?

Digital Files

Are digital files available?

Can I print the digital file myself?

When will I receive the digital file?

Can I order a digital-only version?

What file format is provided?

Artwork Support

What if my artwork arrives damaged?

What if my package is lost?

Do you offer replacements?

How should I care for my portrait?

What if I have a concern after delivery?

Ark in Art & The Sanctuary

What is Ark in Art?

Why was Ark in Art created?

What is the sanctuary?

How does my portrait help animals?

Who are some of the sanctuary residents?

Still Have Questions?

Everything You Need
To Know.